If you find that your rider isn't moving in game, it may be caused by the following reasons: i) The battery of speed sensor is dead: Try replacing the batteries; ii) Your ANT+/BLE signal is receiving interference: If your speed and/or cadence sensor is unable to send data to your computer/Onelap, then you won't move; iii) Your hardware may be faulty; iv) The Onelap product is malfunctioning. If you’re still stuck, feel free to reach out to us.